Typewise

Typewise is an enterprise-grade AI customer service platform built to improve customer satisfaction while reducing operational effort and cost. It helps support organizations handle more conversations with higher quality by combining autonomous AI resolution with tools that augment human agents. The core idea is simple: route each inquiry to the best “handler” (an AI agent, an AI assistant for a human, or a specialist), so customers get fast, accurate answers and teams can focus on complex cases.

Typewise provides AI communication assistants that reduce average handling time, improve consistency and tone, and increase engagement—supporting better experiences that can also contribute to revenue growth. It fits into existing service environments rather than replacing them: the platform connects with CRMs, ERPs, knowledge bases, and APIs so it can retrieve relevant context and take actions where appropriate.

A key part of the system is the AI Supervisor Engine, which orchestrates service workflows by triaging and routing requests and deciding when automation is safe versus when a human should be involved. For fully or partially automated resolution, AI Agents can handle cases end-to-end. For agent-assist scenarios, AI Assistants support human teams with capabilities such as drafting responses, suggesting improvements, and translating messages in real time. For operations and leadership, the Insights Hub adds AI-powered analytics that helps teams understand performance, conversation patterns, and opportunities to improve. more